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✟ POLICIES ✟

Privacy Policy & Return Policy for 1333 Covenant Shop

1333 Covenant ("we," "us," or "our") is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights regarding that data. By using our website or purchasing from our shop, you agree to the practices described below.

Contents

  1. Information We Collect
  2. How We Use Your Information
  3. Information Sharing & Disclosure
  4. Cookies & Tracking Technologies
  5. Data Retention
  6. Data Security
  7. Your Rights & Choices
  8. Children's Privacy
  9. Third-Party Links
  10. Changes to This Policy
  11. Contact Us

1. Information We Collect

We collect the following categories of personal information when you interact with our website or make a purchase:

Information you provide directly:

  • Order & account information: name, billing address, shipping address, email address, phone number, and payment details (processed securely by our payment processor — we do not store raw card numbers).
  • Communications: messages you send via our contact form, email, or guestbook, including any content you voluntarily submit.
  • Account registration (if applicable): username, email, and password (stored as a hashed value).

Information collected automatically:

  • Usage data: IP address, browser type and version, operating system, referring URL, pages visited, and time/date of your visit.
  • Device data: device identifiers, screen resolution, and language preferences.
  • Cookies and similar technologies: see Section 4 for details.

Information from third parties:

  • Payment processors (e.g., Stripe, PayPal) may share transaction confirmation data with us.
  • Shipping carriers may provide delivery status updates.

2. How We Use Your Information

We use collected information for the following purposes:

  • Order fulfillment: processing payments, shipping orders, and sending order confirmations and tracking updates.
  • Customer support: responding to inquiries, resolving disputes, and processing returns or refunds.
  • Site operations: maintaining and improving our website, diagnosing technical issues, and ensuring security.
  • Communications: sending transactional emails (receipts, shipping notices) and, where you have opted in, promotional emails about new products, sales, or events.
  • Legal compliance: meeting applicable legal obligations, preventing fraud, and enforcing our Terms of Service.
  • Analytics: understanding how visitors use our site to improve the shopping experience.
We will never sell your personal data to third parties for their own marketing purposes.

3. Information Sharing & Disclosure

We share your information only in the following circumstances:

  • Service providers: We share data with trusted vendors who assist us in operating our business — including payment processors, shipping carriers, email delivery services, and website hosting providers. These parties are contractually required to protect your data and may only use it to perform services for us.
  • Business transfers: If 1333 Covenant is acquired, merged, or its assets are sold, your data may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website before your data becomes subject to a different privacy policy.
  • Legal requirements: We may disclose your information if required by law, subpoena, court order, or if we believe disclosure is necessary to protect our rights, prevent fraud, or respond to a government request.
  • With your consent: We may share information for any other purpose with your explicit consent.

4. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to enhance your experience:

  • Essential cookies: required for the site to function (e.g., shopping cart contents, login sessions).
  • Analytics cookies: help us understand traffic patterns and improve our site (e.g., Google Analytics or similar).
  • Preference cookies: remember your settings and preferences across visits.

You can control cookies through your browser settings. Disabling cookies may affect some site functionality, including the ability to complete purchases. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when you receive one.

5. Data Retention

We retain personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Specifically:

  • Order records: retained for a minimum of 7 years to satisfy tax and accounting obligations.
  • Account data: retained while your account is active and for a reasonable period afterward, or until you request deletion.
  • Communications: retained for up to 3 years for customer service purposes.
  • Analytics data: retained in aggregated, anonymized form indefinitely; individual-level data is purged after 26 months.

6. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL/TLS encryption for all data transmitted between your browser and our servers.
  • Secure, PCI-DSS-compliant payment processing through third-party payment processors — we do not store full payment card numbers on our systems.
  • Access controls that limit who within our organization can access personal data.
  • Regular security reviews of our systems and practices.

No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security. In the event of a data breach that affects your rights, we will notify you as required by applicable law.

7. Your Rights & Choices

Depending on your location, you may have the following rights regarding your personal data:

  • Access: request a copy of the personal data we hold about you.
  • Correction: request that we correct inaccurate or incomplete data.
  • Deletion: request that we delete your personal data, subject to legal retention obligations.
  • Portability: request that we provide your data in a structured, machine-readable format.
  • Opt-out of marketing: unsubscribe from promotional emails at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly. You will still receive transactional emails related to active orders.
  • Do Not Sell (California — CCPA): California residents have the right to opt out of the sale of personal information. We do not sell personal information; however, you may contact us if you have questions about our data practices.

To exercise any of these rights, please contact us using the information in Section 11. We will respond within 30 days. We may need to verify your identity before processing certain requests.

8. Children's Privacy

Our shop is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately and we will delete that information from our systems.

9. Third-Party Links

Our website may contain links to third-party websites (including social media platforms, streaming services, and external resources). This Privacy Policy applies only to our website. We are not responsible for the privacy practices or content of any third-party site. We encourage you to review the privacy policies of any site you visit through our links.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or applicable law. When we make material changes, we will update the "Last Updated" date at the bottom of this page and, where appropriate, notify you by email or a notice on our website. Your continued use of our site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

1333 Covenant

Email: kylesteinkopf@gmail.com

Contact form: 1333covenant.com/contact

We aim to respond to all privacy-related inquiries within 30 days.

Last Updated: May 18, 2026

We want you to love your 1333 Covenant purchase. If something isn't right, we're here to help. Please read our return policy carefully before initiating a return or exchange.

Contents

  1. Return Window
  2. Eligible Items
  3. Non-Returnable Items
  4. How to Initiate a Return
  5. Refunds
  6. Exchanges
  7. Defective or Incorrect Items
  8. Return Shipping
  9. Contact Us

1. Return Window

We accept returns within 30 days of the date your order was delivered. After 30 days, we are unable to accept returns or issue refunds, except in cases of defective merchandise (see Section 7).

The 30-day window begins on the date shown in your shipping carrier's delivery confirmation, not the date of purchase.

2. Eligible Items

To be accepted for a return, items must meet all of the following conditions:

  • Returned within 30 days of delivery.
  • Unworn, unwashed, and in original condition — free from odors, stains, pet hair, or signs of use.
  • All original tags still attached.
  • In original packaging (if applicable).
  • Accompanied by proof of purchase (order number or order confirmation email).
We reserve the right to refuse returns that do not meet these conditions or that appear to have been used.

3. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

  • Items marked "Final Sale" or "Non-Returnable" at the time of purchase.
  • Downloadable digital goods (art prints, music files, etc.).
  • Gift cards.
  • Items that have been worn, washed, altered, or damaged after delivery.
  • Items returned without prior authorization (see Section 4).

4. How to Initiate a Return

Please follow these steps to return an item:

  1. Contact us first. Email us at kylesteinkopf@gmail.com or use our contact form with your order number, the item(s) you wish to return, and the reason for the return. Do not ship items back without authorization.
  2. Receive your Return Authorization (RA) number. We will review your request and respond within 3–5 business days. If approved, we will provide an RA number and return instructions. Returns shipped without an RA number may be refused.
  3. Pack and ship. Securely package the item(s) with the RA number clearly written on the outside of the package. Ship using a trackable method. We recommend keeping your tracking number until your refund or exchange is processed.
  4. Await confirmation. Once we receive and inspect the returned item(s), we will notify you of approval or rejection within 5 business days.

5. Refunds

Approved returns will be refunded to the original payment method used at checkout. Please allow:

  • 5–7 business days for us to process your return once received.
  • An additional 3–10 business days for your bank or card issuer to post the refund to your account.

Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective merchandise). If you received free shipping on your order and return part of the order, we may deduct the actual outbound shipping cost from your refund.

If you paid with a gift card, refunds will be issued back to the gift card. If you paid with a combination of gift card and another payment method, the gift card portion is refunded first.

6. Exchanges

We offer exchanges for a different size or color of the same item, subject to availability. To request an exchange:

  1. Contact us following the return process in Section 4 and specify that you want an exchange and the desired replacement item.
  2. Ship your original item back to us (you are responsible for return shipping costs on exchanges unless the item was defective or incorrectly sent).
  3. Once we receive and inspect your return, we will ship the replacement item. If the desired size or color is out of stock, we will offer a refund or store credit instead.
Exchanges are subject to current stock availability. We cannot guarantee a specific item will be available at the time your return is processed.

7. Defective or Incorrect Items

If you received a defective item (manufacturing defect, damage in transit) or the wrong item was shipped, we sincerely apologize. Please contact us within 14 days of delivery with:

  • Your order number.
  • A clear photo of the defect or incorrect item.
  • A brief description of the issue.

We will arrange a prepaid return label and replace the item at no additional cost to you, or issue a full refund including original shipping, at your preference. Defective item claims submitted after 14 days of delivery will be reviewed on a case-by-case basis.

8. Return Shipping

  • Customer-initiated returns (size/fit/changed mind): the customer is responsible for return shipping costs.
  • Defective or incorrect items: we will provide a prepaid return shipping label at no cost to you.
  • We are not responsible for return packages lost or damaged in transit. We strongly recommend shipping with tracking and keeping your receipt.
  • We do not refund duties, taxes, or customs fees paid on international orders.

9. Contact Us

Questions about a return or exchange? We're happy to help.

1333 Covenant

Email: kylesteinkopf@gmail.com

Contact form: 1333covenant.com/contact

We typically respond within 2–3 business days.

Last Updated: May 18, 2026

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